Frequently Asked Questions
Find answers to the most common questions about our services, shipping, documentation and more.
All Frequently Asked Questions
We offer Air Courier, Air Cargo, and Sea Freight services for international shipments. We handle door pickup, packaging, documentation, customs clearance and final delivery.
Air Courier is best for smaller, urgent door-to-door shipments, while Air Cargo suits larger or heavier shipments moving airport-to-airport or door-to-door with consolidated space.
Delivery time depends on the service and destination — typically 2-5 business days for air courier, 5-10 days for air cargo, and 20-45 days for sea freight.
Common documents include a commercial invoice, packing list, certificate of origin, IEC, and any product-specific licenses required by the destination country.
Yes, we offer professional packaging services suited to your product type, including fragile, bulk and temperature-sensitive goods.
Shipping cost is based on actual or volumetric weight (whichever is greater), service type, origin/destination and any applicable duties or surcharges.
Yes, our team manages end-to-end customs documentation and clearance support at both origin and destination.
Restricted and prohibited items vary by country — see our Prohibited Items guide or contact our team to confirm your specific product.
Use the Track Shipment link in the header with your tracking number to see real-time shipment status.
We accept major credit/debit cards, net banking and bank transfers for both one-time and bulk shipments.
Yes, optional shipment insurance is available to cover loss or damage in transit.
Yes, our B2B / Bulk Freight service is built for large volumes, heavy cargo and regular consignments via air or sea.